Let’s say a therapist has a patient who lives an hour from their office, so they can only come in for appointments every other week. It’s one detail that can help make for a better patient or customer experience. It can seem less intimidating than reading huge blocks of text on a website. Getting health information this way-conversationally, piece by piece-is generally rather calming. Bots will chat with your users in a back-and-forth style. They can use the clinic’s chatbot then and there to find out what to do next. They don’t have to wait till their doctor’s office opens in the morning to call and get advice. ![]() Let’s say a patient wakes up in the middle of the night feeling a bit under the weather, for example. But businesses in the healthcare field will find them especially useful, because chatbots can give information/advice to patients or customers… Why chatbots are perfect for health-related businessesĪny type of business can benefit from a chatbot. It lets them get information, buy products, or even schedule appointments with providers in a few taps, whenever is convenient for them. ![]() Second, it gives patients/customers a listening ear and a source of health advice 24/7, no matter where they are. That means they can focus on caring for patients or clients who are at the physical location instead. First, they’d free up time for office staff, who would no longer have to handle so many routine questions and tasks. Finally, it could help the best matches schedule a consultation.Īll of these use cases would have two benefits. The bot could attract new prospects, then ask them questions to find out if they’d be a good fit for service A or service B. It could also answer questions about claims and coverage.Ī medical spa could use a chatbot for lead generation and qualification for high-ticket procedures. It can then direct those users to their website to buy, increasing conversions.Ī dentist could set up a chatbot to let users schedule their next appointment in a few taps.Ī medical insurance company could build a bot to help customers find in-network providers near them based on city or zip code. (Check out this case study of a startup that uses an AI chatbot to analyze users' dreams to help them improve their mental health.)Īn ecommerce brand that sells supplements, workout gear, or medical supplies could build a bot to recommend products to undecided customers. Or, it could help patients track their moods or feelings so they can discuss them with their therapist at the next appointment. It could offer tips and advice between therapy sessions. Get resources on building bots to share important COVID-19 information.)Ī psychiatrist or therapist’s office could set up an AI bot to act as a listening ear for users who need to talk. (Many have done this during the COVID-19 pandemic, for example. It could quiz users on the health problem they’re facing, and recommend whether they should seek care at the clinic.Ī local or national health organization could use a bot to disseminate important details about vaccinations or epidemics. Here are a few examples of how different businesses in the healthcare field could utilize Messenger chatbots:Īn urgent-care facility could have their chatbot act as a symptoms checker. That means they’re great for answering questions, giving recommendations, sharing resources, and automating other routine tasks. Example use cases for chatbots in the healthcare industryĪ Messenger chatbot can converse with users in a back-and-forth style via Facebook Messenger. Then, we’ll dive into how you can get started building a chatbot for your own healthcare business. That includes everything from clinics to insurance companies to online stores that sell vitamins. Basically, bots facilitate a better healthcare experience overall.Īny medical practice or health-related brand can benefit from a Facebook Messenger bot. They’re resources that patients and the customers of healthcare businesses can access to get information, suggestions, and assistance 24/7 to improve their health. Instead, they’re powerful tools that healthcare professionals can use to save time, so they can focus more on delivering great care. In fact, chatbots aren’t meant to replace human agents at all. They’re not intended to be a substitute for in-person care from a qualified medical professional, of course. ![]() What can a healthcare chatbot do? If you break a bone or get an infection or have a heart attack, you’re not going to turn to a bot (please don’t!).
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